Tue. Dec 1st, 2020

PLATEAU OFFERS UPDATE REGARDING OUTAGE

Plateau Internet Update:
Plateau experienced an internet outage affecting the majority of its customers. Preliminary information points to an issue reaching a root domain name system (DNS) server, which plays a fundamental role in internet connectivity. Other internet service providers in the region also lost connectivity. Plateau was able to implement a configuration change, coupled with a hardware change, that mitigated the underlying problem. It is not acceptable to Plateau for its customers to lose service for this length of time. The cause is being investigated further and all measures will be taken to prevent a reoccurrence.